Detailed page for Design Thinking

Course/Program: Quick Facts

• Official name: Design Thinking
• Year first launched: 2020
• Affiliated with an accredited university: Yes, with New York University, School of Professional Studies
• Website: https://www.sps.nyu.edu/professional-pathways/certificates/human-capital-management/people-analytics/HRMD1-CE9312-design-thinking.html

Course/Program Details

• Target Audience: HR Professionals
• Proficiency Level: Beginner/Foundational, Intermediate
• Delivery Format: Online Instructor-Led
• Typical Completion Time: Under 1 month
• Hours Instruction / Coursework per Week:
• Number of Students Completed the Program: 0-50

Certification & Cost

• Credential upon Completion:No formal credential
• Pricing Structure: One-time payment ~ Total Cost (USD): $100-$500
• Are scholarships or financial assistance available: No

Course Description

The use of human-centered design thinking has transformed the consumer experience and created new technology-first companies that captured the market share from incumbents. These companies transformed their product design, manufacturing, operations, supply chain, support, and pretty much everything else to be aligned to their ability to delight customers. Optimization for intuitive interfaces and process, simplicity and delight, personalization, and analytics was used throughout to inform decisions, recommendations, and continuous improvements. Now, this type of thinking is starting to be explored inside many organizations in the context of employee experience. HR has an opportunity to step into the role of intermediary across multiple groups and to shape the integration of the workplace experience across the physical and technical realms. The goal of this transformation is to maximize the effectiveness of workers, eliminate inefficiencies, increase collaboration, create opportunities for innovation, and strengthen the organizational culture and cohesiveness. In this course, you will explore the interactions among the changing nature of work, new technologies, and human-centered design principles and analytics, all of which provide opportunities to improve the workplace experience. You will evaluate the collective impact of all these elements on HR and the implications of working in a digital workplace. Upon completion of the course, you will be able to translate user wants and needs into intuitive digital experiences that power performance, loyalty, and workplace success. You will reflect on the growing role of HR in shaping the workforce experience through the digital workplace design.

• Primary Topics Covered: People Analytics Fundamentals, Employee Experience/Sentiment Analysis, Learning Analytics, HR Data Visualization
• Software/tools used:
• Notable instructors or contributors:

Additional Information

• Hands-on projects or capstone experiences:
• Is this course/program eligible for continuing education credits or professional certifications: